REFUND & EXCHANGE POLICY

We accept returns and exchanges if the product arrives damaged or defective, or if the wrong item was delivered. We also accept size and color exchanges, provided the item is unused, unwashed, and has the original tags still attached, and the request is made within 7 days of delivery.

Time Limit: You must contact us within 7 days of delivery with your order number, a clear photo or video showing the issue, and a brief description of the problem.

We do NOT accept returns for items that have been used, washed, or show signs of wear, items without original tags attached, items damaged through normal wear and tear, or sale and clearance items marked as Final Sale.

Email us at contact@sipraw.com with the subject line "Refund/Exchange Request - [Order Number]." Please include your order number along with photo or video proof of the issue. We will review your request and respond within 1–3 business days.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for processing, depending on your bank.

If your exchange request is approved, we will ship a replacement item to you at no extra cost.

Order Cancellation

Orders can be cancelled within 12 hours of placement for a full refund. Once an order has shipped, cancellation is no longer possible—please follow the return process instead.

If the item is faulty or we sent the wrong product, Sipraw will cover the return shipping costs. For size or color exchanges, the customer is responsible for return shipping.